return shipments vogels webshop

Returns

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1. Register

Register your return. Within 30 days of receiving your order, select the items you wish to return and choose the desired return method.

2. Packing

Pack your items. Do not forget to remove or cover up the old shipping label. Stick the shipping label on the longest/largest side of the package. Make sure the label is fully visible and the information is legible. Stick the label on an even surface and not over an edge.

3. Shipping

Take your parcel to a post office within 3 working days of registering it, or have it picked up using the collection service (depending on which return method you have chosen). Keep your receipt.

4. Refund

Once our distribution center has received your return, you will receive a refund or an adjusted Klarna invoice within 14 working days.

When may I return a product?
Within the 30-day trial period, if the product is complete, and in -as far as reasonably possible- original condition and factory packaging. We therefore advise you to carefully open the packaging upon receipt of the product and keep the shipping box.

What are the return costs?
Returns via DHL in the United Kingdom are free of charge.

How can I return a product?
Follow the procedure above.

Warranty

Despite the high quality of our products, a product might be faulty or damaged on delivery. In this case, we will of course find a suitable solution for you. Not sure if the problem with your product is covered by the guarantee? Then, please contact our customer service.

Returns

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